Bilingual French Financial Service and Collections Representative

The Bilingual French Financial Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Bilingual French Financial Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.

We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. We are actively seeking talented individuals who possess the skills and drive to excel alongside us. Join our team and embark on a rewarding journey of personal and professional growth with SinglePoint!

We have a permanent full-time opportunity in Alberta and, the schedule we are currently hiring for is 5 days a week with a rotational schedule between the operating hours of:

Monday to Friday - 5:00am to 10:00pm MST (7:00am to 12:00am EST)
Saturdays - 6:00am to 4:00pm MST (8:00am to 6:00pm EST)
Sunday - 11:00am to 6:00pm MST (1:00pm to 8:00pm EST)
This position is starting on May 15, 2025. Successful candidates MUST be available to start. This position is temporarily remote (train and work from home) based on the Client’s directive.

Perks:

Support with immigration and PR applications (responsibilities for this job align with unit group 63102 – Financial Services Representative)
Work remotely and train remotely
Medical and Dental Benefits or tax-free cash incentive after training
Perkopolis discount program
Exclusive insurance discounts through Wave Insurance Group
Career and leadership development
Responsibilities:

Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
Resolve customer account discrepancies
Respect and uphold privacy and protection of customer information
Meet and exceed individual targets and performance expectations
What Are We Looking For?

Fluency in French and English is required
Have strong communication and computer navigation skills
Have the ability to multi task efficiently
Is committed and willing to learn and grow within the business
One year of experience working in a high volume call centre environment is an asset
Must be available to work flexible shifts
Compensation:

Hourly rate of $20.00/hour
How SinglePoint Supports Your Status in Canada:

At SinglePoint, we're committed to supporting our team members in securing permanent residency in Canada. We're ready to provide employment verification letters, aligning with TEER 3 classifications, to aid in expediting Permanent Residency (PR) applications. Please note that while this letter is designed to assist you, the final determination rests with the Canadian Immigration Status processing officer. Your contributions are invaluable to us, and we want to ensure you feel secure and supported as you work with us. Employment verification letters will be provided to successful candidates after the hire date upon request.

Join a winning team today!

We are an equal-opportunity employer.

Accommodations are available upon request at any point in the selection process. #1

Canada
Alberta
Edmonton Show on map Get directions