Job Description
Job Summary
Job Description
What is the opportunity?
You will play a key national middle office role in mitigating client, reputational and operational risks related to credit and fulfilment processes supporting RBC Traditional Leasing services to our vendor and commercial banking relationship clients. You will enhance the client experience and support retention activities and reduce revenue leakage by providing financial solutions in response to client issues and escalation for simple and complex leasing products e.g. quotes, payment inquiries, insurance received from internal and external customers through email.
What will you do?
Responds to all incoming emails professionally as per established service levels, quality standards and routines ensuring all targets are met
Provides after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
Coordinating problem resolution with third parties
Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department
Uses in depth knowledge of product features, systems, policies, procedures and services of RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
Analyzes operational problems; prepares written recommendations for changes and/or improvements. Applies complete knowledge, skills, and practices to perform assignments
Maintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possible
Resolves complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
Makes outbound calls to internal/external partners to obtain clarification
Mitigates against revenue leakage by charging respective fees for services
What do you need to succeed?
Must have:
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
Strong willingness and desire to learn and multi-task and work well within a team and independently
Detail-oriented and able to understand the terms and conditions of the contracts
Demonstrates RBC behaviours by having positive impact on business and individual performance in day to day activities with colleagues and partners by putting clients first, collaborating as partners, developing people, acting on our accountabilities, making decisions faster and prioritizing for greatest impact
Nice to have:
Strong knowledge of equipment leasing, financing and ancillary documentation and credit policies
Understanding of PPSA laws across the country
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Business, Collaborating, Communication, Critical Thinking, Customer Service, Equipment Leasing, Interpersonal Relationship Management, Leasing, Microsoft Office, Operational Delivery, Process Improvements, Teamwork, Time Management
Additional Job Details
Address:
5575 NORTH SERVICE RD:BURLINGTON
City:
BURLINGTON
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-05-16
Application Deadline:
2026-05-31
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Job Description
What is the opportunity?
You will play a key national middle office role in mitigating client, reputational and operational risks related to credit and fulfilment processes supporting RBC Traditional Leasing services to our vendor and commercial banking relationship clients. You will enhance the client experience and support retention activities and reduce revenue leakage by providing financial solutions in response to client issues and escalation for simple and complex leasing products e.g. quotes, payment inquiries, insurance received from internal and external customers through email.
What will you do?
Responds to all incoming emails professionally as per established service levels, quality standards and routines ensuring all targets are met
Provides after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
Coordinating problem resolution with third parties
Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department
Uses in depth knowledge of product features, systems, policies, procedures and services of RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
Analyzes operational problems; prepares written recommendations for changes and/or improvements. Applies complete knowledge, skills, and practices to perform assignments
Maintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possible
Resolves complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
Makes outbound calls to internal/external partners to obtain clarification
Mitigates against revenue leakage by charging respective fees for services
What do you need to succeed?
Must have:
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
Strong willingness and desire to learn and multi-task and work well within a team and independently
Detail-oriented and able to understand the terms and conditions of the contracts
Demonstrates RBC behaviours by having positive impact on business and individual performance in day to day activities with colleagues and partners by putting clients first, collaborating as partners, developing people, acting on our accountabilities, making decisions faster and prioritizing for greatest impact
Nice to have:
Strong knowledge of equipment leasing, financing and ancillary documentation and credit policies
Understanding of PPSA laws across the country
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
Business, Collaborating, Communication, Critical Thinking, Customer Service, Equipment Leasing, Interpersonal Relationship Management, Leasing, Microsoft Office, Operational Delivery, Process Improvements, Teamwork, Time Management
Additional Job Details
Address:
5575 NORTH SERVICE RD:BURLINGTON
City:
BURLINGTON
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-05-16
Application Deadline:
2026-05-31
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
💡 Quick Summary
Seeking a career-building opportunity? The Bilingual Lease Portfolio Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Burlington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.