Bilingual Retail Finance Customer Care Coordinator

Location

480 Gordon Baker Road, North York, ON M2H 3B4

Full job description

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Position Information

Department: YMFCA

Location: 480 Gordon Baker Road

Hybrid

Status: 1 Year Contract

Reports to: Team Lead, Customer Experience

Summary of Responsibilities

Handle Inbound/Outbound Yamaha Financial Service customer’s calls on a daily basis. Provide customer assistance in a friendly and professional manner. Be a brand ambassador representing Yamaha Financial Services in the best possible light. Available for all rotating shifts (Monday through Saturday). Handle Inbound/Outbound early-stage collection calls.

Key Duties & Responsibilities

Handle Inbound/Outbound call/email/ text messages with a customer centric mindset. Handle customer requests and record all account maintenance activities in Yamaha Financial Service’s dedicated system of record.

Handle After Call Work (ACW) activities.

Participate in special projects as required.

Experience Requirements

Degree/Diploma: Minimum – High School Diploma

Program of Study: General

Years of Experience: 3 to 5 years

Type of Experience: Financial services call centre experience

Skills and Abilities

Superior organizational skills and ability to multitask

Strong negotiation skills

Efficient in following processes

Excellent time management skills

Professional phone etiquette

High emotional IQ

Team player

Available for a 5-day week with varying rotating shifts including Saturday availability

Strong analytical skills and detail oriented

Bilingual (English and French) is required

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.