Job Description
As a Team Lead in TS Critical Entry Team you must be able to coordinate with your team effectively and also be able to coordinate with other supporting teams such as Workflow, Quality Control and Research team to address critical issues/escalations within billing. You are expected to handle high sensitive clients and requests on a timely manner and address all concerns of the team. The team lead must also be able to validate all kinds of requests that Critical Entry team does.
As a Team Leader you will be handling the TS Critical Entry Team within the Billing Operating Unit. You must be able to manage and directs overall team activities and monitors progress. Recommends and implements enhancements to improve effectiveness, efficiency of processes and system.
More specifically, you will perform the following duties, and be flexible to take on additional responsibilities as the changing needs of the business dictate.
Provide training to staff to ensure proficiency in understanding processes, as well as, upstream and downstream process implications
Escalation of issues to management is required.
Drive process improvement initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets
Coordinate with other teams to ensure a flawless and efficient way to process daily BAU
Identify process improvements and error resolution based on root cause analysis
Understand and be able to articulate daily/monthly/weekly system and process performance.
Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.
Partner with IT to improve processing efficiency
Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
Manage the timely resolution of and communication related to client and non-client impacting issues.
Manage and develop tools and processes to ensure efficiency in completing work.
Must be able to cover technology testing needs and must be able to assist on production issues
Other duties as needed.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
As a Team Leader you will be handling the TS Critical Entry Team within the Billing Operating Unit. You must be able to manage and directs overall team activities and monitors progress. Recommends and implements enhancements to improve effectiveness, efficiency of processes and system.
More specifically, you will perform the following duties, and be flexible to take on additional responsibilities as the changing needs of the business dictate.
Provide training to staff to ensure proficiency in understanding processes, as well as, upstream and downstream process implications
Escalation of issues to management is required.
Drive process improvement initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets
Coordinate with other teams to ensure a flawless and efficient way to process daily BAU
Identify process improvements and error resolution based on root cause analysis
Understand and be able to articulate daily/monthly/weekly system and process performance.
Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.
Partner with IT to improve processing efficiency
Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
Manage the timely resolution of and communication related to client and non-client impacting issues.
Manage and develop tools and processes to ensure efficiency in completing work.
Must be able to cover technology testing needs and must be able to assist on production issues
Other duties as needed.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Billing Operations | Payment Lifecycle Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.