Billing Operations | Payment Lifecycle Analyst

Job Responsibilities
Provide training to staff to ensure proficiency in understanding processes, as well as, upstream and downstream process implications
Timely escalation of issues to management is required.
Drive process improvement initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets
Coordinate with other teams to ensure a flawless and efficient way to process daily BAU
Identify process improvements and error resolution based on root cause analysis
Understand and be able to articulate daily/monthly/weekly system and process performance.
Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.
Partner with IT to improve processing efficiency
Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
Manage the timely resolution of and communication related to client and non-client impacting issues.
Manage and develop tools and processes to ensure efficiency in completing work.
Must be able to cover technology testing needs and must be able to assist on production issues
Other duties as needed.
Required skills, experience & qualification :

2-3 years of banking operations experience. Billing-operations experience is preferred.
Able to operate independently, follow tight deadlines, organize and prioritize work within a matrix management environment
Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Sales, Service and Product.
Able to prioritize work and multi-task without making errors.
Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
Has strong analytical skills and is process oriented.
Requires strong computer skills, including ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
Must be fluent in English language: Verbal, written, and conversational.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.