Job Description
Work Location - Hinjewadi Phase 3, Pune
Role & responsibilities:
• Resolving billing issues using query solving techniques and providing clear and concise information, answering questions about billing or services.
• Manage international Blended Process (Voice, Chat and Emails) with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.
Required profile:
• Min 1 year of international Blended experience (Voice, Chat and Emails)
• Reviewing account information and answer the queries
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 247 environment (Rotational shifts/5 Days a week/Rotational week off).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.
Perks and benefits:
• Loyalty Bonus 20k
• Convenient Commute: 2-way cab facility for safe and hassle-free travel
• Career Growth: Ample opportunities for learning, development and career advancement
Interview Rounds:
1st Round - UAT / Operations
2nd Round - Versant [Need to score 60]
NOTE: There are no incentives in this process.
Virtual interview
Immediate joiner
Send cv
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹32,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Work Location: In person
Role & responsibilities:
• Resolving billing issues using query solving techniques and providing clear and concise information, answering questions about billing or services.
• Manage international Blended Process (Voice, Chat and Emails) with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.
Required profile:
• Min 1 year of international Blended experience (Voice, Chat and Emails)
• Reviewing account information and answer the queries
• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 247 environment (Rotational shifts/5 Days a week/Rotational week off).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.
Perks and benefits:
• Loyalty Bonus 20k
• Convenient Commute: 2-way cab facility for safe and hassle-free travel
• Career Growth: Ample opportunities for learning, development and career advancement
Interview Rounds:
1st Round - UAT / Operations
2nd Round - Versant [Need to score 60]
NOTE: There are no incentives in this process.
Virtual interview
Immediate joiner
Send cv
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹32,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Blended process- international bpo position is now open for candidates interested in the BPO Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
