Job Description
JOB ADVERT
Job Title: Boatcare Service Coordinator
Location: Conwy Marina, Ellis Way, Conwy, LL32 8GU, North Wales
Contract: Permanent
Hours: 40 hours per week
Application deadline: Sunday 22 February 2026
(We reserve the right to appoint to the role should a suitable candidate be found prior to the closing date)
About The Role:
Are you an accurate administrator, confident communicating with customers and keen to learn fast in a marina environment? Conwy Marina is looking for a boatcare Service Coordinator to join our friendly team. This is a busy office-based role that suits someone who is an accurate administrator, enjoys customer contact and works well both independently and as part of a small, supportive and friendly team.
As a ‘Boatcare’ Service Coordinator, you will be responsible for the day-to-day administrative function of the ‘Boatcare’ repairs team. This includes supporting the Boatcare Manager with customer enquiries and quotations for vessel refit, repair and maintenance and accurate and timely management of the service ledger including the credit control function.
Conwy Marina is part of Boatfolk Marinas and the wider Premier Marina Group. We pride ourselves on delivering a great experience for our customers and maintaining high safety and cleanliness standards across the site. You will play an active part in that from day one, working as part of a team delivering exemplary standards of boat servicing.
What We’re Looking For:
We’d love to hear from you if you are:
A friendly and supportive team player with a positive mindset, ‘can do’ and flexible approach.
Friendly, approachable and confident communicating with customers.
Reliable, adaptable and keen to learn new skills.
Confident using computer systems.
Calm under pressure with a positive, problem-solving approach.
Exercise good attention to detail when entering data and processing payments.
Experience and time spent on the water in and around different boats desirable.
Knowledge of marina and boatyard operations desirable.
Ability to swim essential.
Calm under pressure with a positive, problem-solving approach.
What the role involves
This is a busy and varied role. Typical duties include:
To facilitate good team morale with a positive attitude, ‘can do’ and flexible approach.
To ensure customers receive a warm welcome in the boatcare reception, linked to excellent customer care and service.
The timely and accurate billing and accounting of all ‘Boatcare’ activities.
Liaising with the Boatcare Manager and coordinating with the berthing team (who manage the diary for boat lifting and storage ashore) to efficiently manage bookings for boatcare works.
Liaison with team members as required over bookings and communications between operational staff and boat owners.
Providing the reporting function to the head office Finance team department and fulfilling roles including month-end reporting and other associated service ledger procedures as required.
Supporting the ‘Boatcare’ Manager with customer communications, job quotations and other related tasks as required.
To actively manage the Service Ledger aged debt and to follow company procedure on credit control.
The security of our stock control including accountability and allocation of parts to specific jobs.
To assist with updating social media and website content in connection with the business.
To support other departments, in particular ‘Boatpoint’ (Boat Sales) and our marine engineering team.
You may be asked to assist in the Boatyard and to undertake any other tasks as directed for the benefit of the business.
Health and safety awareness and the ability to follow the company Health and Safety Policy.
What We Offer
As part of the Boatcare team, you’ll enjoy:
On-the-job Training and development opportunities
Competitive pay and contributary company pension scheme
Equivalent to 29 days annual leave (including bank holidays)
Discounts on Berthing and Boatyard services
Access to an online GP service, 7 days a week
Free onsite parking
A range of other employee benefits including a Health Cash Plan, Cycle to Work scheme, Employee Assistance Programme and Life Insurance.
If you’re enthusiastic about the role but don’t meet every requirement, we encourage you to apply—you might be exactly who we’re looking for.
Our Commitment to Diversity
We believe that diversity makes us stronger. We will treat all applicants equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or ****** orientation.
How to Apply
Please send your application to Oliver Whitmore, Boatcare Manager, at [email protected] including:
Your CV and a covering letter explaining why you’re applying
Successful applicants will be contacted within 2 weeks of the closing date, we reserve the right to appoint should a suitable candidate be found prior to the closing date.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
On-site parking
Ability to commute/relocate:
Conwy: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
Application deadline: 22/02/2026
Job Title: Boatcare Service Coordinator
Location: Conwy Marina, Ellis Way, Conwy, LL32 8GU, North Wales
Contract: Permanent
Hours: 40 hours per week
Application deadline: Sunday 22 February 2026
(We reserve the right to appoint to the role should a suitable candidate be found prior to the closing date)
About The Role:
Are you an accurate administrator, confident communicating with customers and keen to learn fast in a marina environment? Conwy Marina is looking for a boatcare Service Coordinator to join our friendly team. This is a busy office-based role that suits someone who is an accurate administrator, enjoys customer contact and works well both independently and as part of a small, supportive and friendly team.
As a ‘Boatcare’ Service Coordinator, you will be responsible for the day-to-day administrative function of the ‘Boatcare’ repairs team. This includes supporting the Boatcare Manager with customer enquiries and quotations for vessel refit, repair and maintenance and accurate and timely management of the service ledger including the credit control function.
Conwy Marina is part of Boatfolk Marinas and the wider Premier Marina Group. We pride ourselves on delivering a great experience for our customers and maintaining high safety and cleanliness standards across the site. You will play an active part in that from day one, working as part of a team delivering exemplary standards of boat servicing.
What We’re Looking For:
We’d love to hear from you if you are:
A friendly and supportive team player with a positive mindset, ‘can do’ and flexible approach.
Friendly, approachable and confident communicating with customers.
Reliable, adaptable and keen to learn new skills.
Confident using computer systems.
Calm under pressure with a positive, problem-solving approach.
Exercise good attention to detail when entering data and processing payments.
Experience and time spent on the water in and around different boats desirable.
Knowledge of marina and boatyard operations desirable.
Ability to swim essential.
Calm under pressure with a positive, problem-solving approach.
What the role involves
This is a busy and varied role. Typical duties include:
To facilitate good team morale with a positive attitude, ‘can do’ and flexible approach.
To ensure customers receive a warm welcome in the boatcare reception, linked to excellent customer care and service.
The timely and accurate billing and accounting of all ‘Boatcare’ activities.
Liaising with the Boatcare Manager and coordinating with the berthing team (who manage the diary for boat lifting and storage ashore) to efficiently manage bookings for boatcare works.
Liaison with team members as required over bookings and communications between operational staff and boat owners.
Providing the reporting function to the head office Finance team department and fulfilling roles including month-end reporting and other associated service ledger procedures as required.
Supporting the ‘Boatcare’ Manager with customer communications, job quotations and other related tasks as required.
To actively manage the Service Ledger aged debt and to follow company procedure on credit control.
The security of our stock control including accountability and allocation of parts to specific jobs.
To assist with updating social media and website content in connection with the business.
To support other departments, in particular ‘Boatpoint’ (Boat Sales) and our marine engineering team.
You may be asked to assist in the Boatyard and to undertake any other tasks as directed for the benefit of the business.
Health and safety awareness and the ability to follow the company Health and Safety Policy.
What We Offer
As part of the Boatcare team, you’ll enjoy:
On-the-job Training and development opportunities
Competitive pay and contributary company pension scheme
Equivalent to 29 days annual leave (including bank holidays)
Discounts on Berthing and Boatyard services
Access to an online GP service, 7 days a week
Free onsite parking
A range of other employee benefits including a Health Cash Plan, Cycle to Work scheme, Employee Assistance Programme and Life Insurance.
If you’re enthusiastic about the role but don’t meet every requirement, we encourage you to apply—you might be exactly who we’re looking for.
Our Commitment to Diversity
We believe that diversity makes us stronger. We will treat all applicants equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or ****** orientation.
How to Apply
Please send your application to Oliver Whitmore, Boatcare Manager, at [email protected] including:
Your CV and a covering letter explaining why you’re applying
Successful applicants will be contacted within 2 weeks of the closing date, we reserve the right to appoint should a suitable candidate be found prior to the closing date.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
On-site parking
Ability to commute/relocate:
Conwy: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
Application deadline: 22/02/2026
💡 Quick Summary
Seeking a career-building opportunity? The Boatcare Service Coordinator position is now open for candidates interested in the Data Entry Jobs sector. This role in Conwy offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
