Job description
Job summary

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a booking co-ordinator. You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.
Main duties of the job

As a member of the ERS Team, the Booking Co-Ordinator role is pivotal and requires the highest level of patient relation service skills. The role involves ensuring we achieve government targets around patient waiting times. Your duties involve making and rescheduling patient appointments whilst applying knowledge of targets and specialty specific requirements. You will also be liaising with patients face to face and via the telephone, dealing with queries from internal and external contacts, providing an efficient and effective administration service.

We are looking for candidates who have a good basic education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. A basic understanding of Microsoft applications would be helpful but is not essential as training will be provided. You must be able to work well in a team and feel comfortable working under pressure but also have the ability to work autonomously when required.
About us

Listen to why colleagues think we're a great place to work! BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?
• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?
• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?
• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Date posted

12 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

434-SCS6606783

Job locations

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

Job description
Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential
• Computer Skills
• GCSE or equivalent in Maths and English

EXPERIENCE

Essential
• Customer service experience
• Previous NHS experience

SKILLS, ABILITIES & KNOWLEDGE

Essential
• Attention to detail
• Communication skills

SPECIAL CIRCUMSTANCES

Essential
• Ability to work on all sites

Person Specification
EDUCATION, QUALIFICATIONS & TRAINING

Essential
• Computer Skills
• GCSE or equivalent in Maths and English

EXPERIENCE

Essential
• Customer service experience
• Previous NHS experience

SKILLS, ABILITIES & KNOWLEDGE

Essential
• Attention to detail
• Communication skills

SPECIAL CIRCUMSTANCES

Essential
• Ability to work on all sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)