Job Description
Conduct team training, orientation, and regular coaching to uphold high customer service standards
Review operational reports to ensure compliance with company policies and procedures
Oversee store set-up, processes, and sales team task completion
Oversee daily security stock counts and inventory management
Troubleshoot store issues to maintain service, efficiency, and productivity
Ensure store security and adherence to safety policies and procedures
Work alongside HR team with hiring and interviewing of new team members
Manage workforce inductions, scheduling and rosters
Support staff with escalated client issues
Motivate staff, set objectives for performance reviews, and identify training needs
Perform staff performance appraisals and provide ongoing feedback
Maintain Blancpain learning and training qualifications
Lead by example and provide staff continuous coaching to improve selling skills
Collaborate with Marketing & Communications on event planning
Be passionate about clientelling and CRM excellence, fostering genuine, long-term relationships with high-net-worth individuals and inspiring the team to deliver a personalised luxury experience
Skills and Experience
Minimum 5 years retail experience in the luxury sector preferred
Proven retail management experience
Passion for building strong client relationships and clientelling
Tertiary qualifications in Business administration an advantage
Highly developed and proven customer service and client relationship skills
Excellent organisational skills
Excellent oral and written communication skills
Good computer literacy skills
Good time management skills
Team player
Energy, drive and enthusiasm
Impeccable grooming and presentation
Visual merchandising flair
Full and flexible availability
Luxury watch industry knowledge and experience an advantage
Review operational reports to ensure compliance with company policies and procedures
Oversee store set-up, processes, and sales team task completion
Oversee daily security stock counts and inventory management
Troubleshoot store issues to maintain service, efficiency, and productivity
Ensure store security and adherence to safety policies and procedures
Work alongside HR team with hiring and interviewing of new team members
Manage workforce inductions, scheduling and rosters
Support staff with escalated client issues
Motivate staff, set objectives for performance reviews, and identify training needs
Perform staff performance appraisals and provide ongoing feedback
Maintain Blancpain learning and training qualifications
Lead by example and provide staff continuous coaching to improve selling skills
Collaborate with Marketing & Communications on event planning
Be passionate about clientelling and CRM excellence, fostering genuine, long-term relationships with high-net-worth individuals and inspiring the team to deliver a personalised luxury experience
Skills and Experience
Minimum 5 years retail experience in the luxury sector preferred
Proven retail management experience
Passion for building strong client relationships and clientelling
Tertiary qualifications in Business administration an advantage
Highly developed and proven customer service and client relationship skills
Excellent organisational skills
Excellent oral and written communication skills
Good computer literacy skills
Good time management skills
Team player
Energy, drive and enthusiasm
Impeccable grooming and presentation
Visual merchandising flair
Full and flexible availability
Luxury watch industry knowledge and experience an advantage
💡 Quick Summary
Seeking a career-building opportunity? The Boutique Manager position is now open for candidates interested in the Beautician Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Beautician Jobs is a plus.