The Role Responsibilities

HC Management
• To work with teams for management of Headcount requests for GFS India and governance over approved positions reporting.
• Work closely with the finance governance team to provide reports on monthly basis for budget and forecast reporting to senior management.
• Interact frequently with HR team for updated recruitment status for end to end governance of headcount additions. Liaise with business teams to reconcile approved positions to actual headcount and open roles on monthly basis.

Service Review call Management
• Centrally enable service review calls to be conducted a monthly basis to comply with SCB policy requirements. Coordinate with teams to collate management updates and metrics to create dashboards.
• Provide MIS for GFS Management and Operational Risk Monitoring.
• Ensure that Risk policy updates are monitored for changes and implement as and when required.

SLA management
• Maintain Central repository of SLAs and coordinate the collation and sign off of SLAs between GFS Business units and Country stakeholders as and when they fall due.
• Manage governance to ensure all migrated activities are included in the SLA or any change to the services are updated through modification process.

Recharge Management
• Ensure billing details are collated for the month, including adjustments if any and sent to finance team for invoice processing.

Our Ideal Candidate
• To ably support timely, accurate and regular status reporting and ongoing communication to management and key stakeholders.
• Participate and contribute in governance and control over Service review calls, headcount, SLA, recharges for GFS.

Role Specific Technical Competencies
• Effective Communication
• Business Analytics
• Operational Risk
• Accounting knowledge
• Relationship Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website