Job Description
Job Role ? Manager - Customer service lead
Candidate Expectation: Candidate should have 11+ years of experience in customer service. Overseeing and assessing customer service staffs? activities and providing regular performance-related feedback. Strategizing and monitoring the daily activities of the customer service operations team. Assisting customer service staff with duties where and when required.
Training staff in areas of customer service and company policies. Investigating and solving...
Candidate Expectation: Candidate should have 11+ years of experience in customer service. Overseeing and assessing customer service staffs? activities and providing regular performance-related feedback. Strategizing and monitoring the daily activities of the customer service operations team. Assisting customer service staff with duties where and when required.
Training staff in areas of customer service and company policies. Investigating and solving...
💡 Quick Summary
Seeking a career-building opportunity? The BPO 5 | Customer Service Lead position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.