Job Description
BPO – Call Quality Analyst
Full Job Description
Job description
Conducting Call audits in English, Telugu, Kannada, Tamil & Malayalam and giving feedbacks to the Inbound Agents. Participating in certification programs & refreshers. Participating in client presentations & demonstrating Quality audit Scores. Responsible for Quality scores, Audit & feedback.
Required Candidate profile
Any Graduate with 1+ years of experience in Quality & Training in Call center in Inbound process. Must be able to handle Call audits & thorough knowledge of all quality audit parameters must. Multilingual (any one language) Must.
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 – ₹25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Education:
• Diploma (Preferred)
Experience:
• BPO trainer: 1 year (Required)
• total work: 1 year (Required)
Language:
• English/Telugu/Malayalam/Kannada (Required)
Full Job Description
Job description
Conducting Call audits in English, Telugu, Kannada, Tamil & Malayalam and giving feedbacks to the Inbound Agents. Participating in certification programs & refreshers. Participating in client presentations & demonstrating Quality audit Scores. Responsible for Quality scores, Audit & feedback.
Required Candidate profile
Any Graduate with 1+ years of experience in Quality & Training in Call center in Inbound process. Must be able to handle Call audits & thorough knowledge of all quality audit parameters must. Multilingual (any one language) Must.
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 – ₹25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Education:
• Diploma (Preferred)
Experience:
• BPO trainer: 1 year (Required)
• total work: 1 year (Required)
Language:
• English/Telugu/Malayalam/Kannada (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Bpo position is now open for candidates interested in the Fresher Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
