Job Description
Job Description
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
• Decisions that are made by you will impact your work and may impact the work of others
You would be an individual contributor and/or oversee a small work effort and/or team
• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
• Decisions that are made by you will impact your work and may impact the work of others
You would be an individual contributor and/or oversee a small work effort and/or team
💡 Quick Summary
Seeking a career-building opportunity? The Bpo Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
