We have vacant 10 BPO Analyst Jobs in Surat, Gujarat, | Experience Required: Min 2 Years | Educational Qualification: Professional Degree, Other Bachelor Degree, Post Graduate Diploma | Skill Customer Relationship, Microsoft Office, MS CRM, etc.
Roles and Responsibilities :
• Should be willing to work Day Shifts.
• We are hiring for the role of Quality Analyst for the Domestic voice process. ( Inbound voice to be preferred).
• Candidates should have a minimum of 6 months of experience as a QA in BPO.
• To identify the training/coaching needs of the team members and provide the same to the Manager.
• To give need-based coaching and feedback inputs to the process floors, and undertake quality-based floor initiatives, resulting in continuous improvement in performance and quality.
• Coaching the agents according to the observations made while monitoring.
Desired Candidate Profile :
• Candidate Should have experience as Quality Analyst in a BPO voice process
• Quality Experience on papers is mandatory.
• Experience in the BPO industry is mandatory.
Experience
1 - 7 Years
Salary
2 Lac To 4 Lac 50 Thousand P.A.
Industry
ITES / BPO / KPO / LPO / Customer Service
Qualification
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree
Key Skills
BPO Analyst Research Lead Call Quality Analyst Call Center Manager Call Center Trainer Call Monitoring Call Quality Call Center Operations
About Company
Contact Person
Aarti Joshi
Address
T/1-2, Silicon Shoppers, Near South Zone Office, Udhna Main Road
Mobile
8141783000
Email ID
[email protected]
