Job Description
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Job Summary / Overview
• Responsible for answering incoming chats and calls from Customers while ensuring a high level of customer service and maximizing productivity.
• Highly motivated and target driven Approach
• Language proficiency – spoken – Good Communication skills
• Outstanding verbal, written and listening skills (English)
• Understands details of several functions to provide quality service
• Carefully write/type messages to ensure professional tone
DESIRED CANDIDATE PROFILE
• Candidate should have good knowledge and experience about customer service
• Must be 18 years of age or older
• High School Diploma or equivalent required
• Candidate should have excellent Interpersonal skills
• Open to work in rotational shifts, according to business needs
Key Responsibilities and Accountabilities
• Provide excellent customer service to customers by:
• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Solve problems systematically, using sound business judgment and following through on commitments
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone or chat quickly and remaining positive and upbeat
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
NOTE: - ITS FREE JOB PLACEMENT.
• PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S
Job Type: Full-time
Salary: ₹27,000.00 - ₹32,000.00 per month
Schedule:
• Evening shift
• Flexible shift
• Monday to Friday
• Night shift
• Rotational shift
• US shift
• Weekend availability
Supplemental pay types:
• Performance bonus
• Shift allowance
Ability to commute/relocate:
• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
Speak with the employer
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💡 Quick Summary
Seeking a career-building opportunity? The Bpo Associate | International Customer Support Executive position is now open for candidates interested in the BPO Jobs sector. This role in Chandigarh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
