Job Description
Analyzes business and user needs, documents requirements and revises existing system logic difficulties.
Implements systems applications and tests end user processes.
Creates / delivers correspondence, presentations, and other materials for end user training.
Responds to client inquiries involving application questions.
Develops customized queries and reports utilizing more complex table matrices.
Interacts with clients, internal and external, acting as a key liaison between business and technology areas.
Documents business rules / functional requirements to support system enhancements.
Oversees external product vendors’ performance and collaborates on future system enhancements.
Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications.
Skills Required
Solid knowledge of system development methodology, project management and system architecture.
Solid analytical / problem solving skills.
Strong influencing and excellent communication skills.
Ability to translate between nontechnical business users and technical IT resources.
Strong client service attitude.
Strong organizational and time management skills.
Implements systems applications and tests end user processes.
Creates / delivers correspondence, presentations, and other materials for end user training.
Responds to client inquiries involving application questions.
Develops customized queries and reports utilizing more complex table matrices.
Interacts with clients, internal and external, acting as a key liaison between business and technology areas.
Documents business rules / functional requirements to support system enhancements.
Oversees external product vendors’ performance and collaborates on future system enhancements.
Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications.
Skills Required
Solid knowledge of system development methodology, project management and system architecture.
Solid analytical / problem solving skills.
Strong influencing and excellent communication skills.
Ability to translate between nontechnical business users and technical IT resources.
Strong client service attitude.
Strong organizational and time management skills.
💡 Quick Summary
Seeking a career-building opportunity? The BPO Business Sys| Analysis Senior Analyst position is now open for candidates interested in the Customer Care Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
