Job Description
In these roles you will be responsible for:
• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
• Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
• High school diploma
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
• All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
• Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
• High school diploma
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
• All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
💡 Quick Summary
Seeking a career-building opportunity? The BPO Customer Care Collections Sr. Rep. position is now open for candidates interested in the BPO Jobs sector. This role in Erode offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
