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BPO Customer Care Collections Sr. Rep.

Place of work Erode
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

In these roles you will be responsible for:
• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:
• Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
• High school diploma
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
• ** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
• ** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Company address

India
Tamil Nadu
Erode Show on map Get directions
Company Name: NTT DATA
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #1093872, Published: 2 days ago, Company registered: 5 months ago

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