BPO Customer Care Collections Sr. Rep.

In these roles you will be responsible for:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met

• Analyzing medical insurance claims for quality assurance

• Resolving moderately routine questions following pre-established guidelines

• Performing routine research on customer inquiries.

• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.

• High school diploma

• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

• ** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

• ** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.