BPO Customer Care Executive

Job role description for calling agents Call center representative hiring requirement • Graduated high school, but a bachelor's degree in commerce or related fields is preferred. • Prior experience with customer service/tele-sales and call centers in relevant job roles with at least 1 year experience. • Good knowledge of CRM practices and systems. • Customer-oriented attitude with professionalism. • Strong multitasking, time management, and target achieving skills. • Excellent communication and listening skills with good command of the English language. Responsibilities • Handle many inbound and outbound calls to customers and clients. • Identify the needs of customers, resolve issues and provide solutions. • Upsell other products wherever possible. • Ensure you follow the customer service script provided by the company for uniformity. • Also, be well-read on company policies and the website for FAQs or policy related answers. • Maintain good customer relations. • Meet personal targets and work towards meeting team targets. • Maintain records of the conversations with the customer and analyze the data. • Write and submit timely reports on performance, targets, and customer queries