Job Description
Establish mechanisms to ensure enhancement in the overall productivity, volume and competence
levels of the BPO division through strategic interventions.
Create, mentor and lead an effective BPO team of Team Leaders / Experts
Build and maintain effective long-term relationships with key members of the client team.
Be prepared to innovate and actively seek out-of-the-box solutions.
Will manage the processes independently and ensure business profitability.
Will drive business and interface with the clients.
Product goals achievement
Identify opportunities for growth of the product and participate in transitions.
Job Profile
Minimum 2 Years on Paper experience of DM Manager (Credit card Collection/Recovery
Process).
Minimum Education Graduate-in any stream.
Should have Hands-on experience in Team management and KPIs like AHT, Shrinkage, Attrition,
Occupancy, and Rostering.
Should have managed the Team and worked toward the bottom quartile.
Manage Attrition and plan career mapping for Agents.
Job Type: Full-time
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 2 years (Preferred
levels of the BPO division through strategic interventions.
Create, mentor and lead an effective BPO team of Team Leaders / Experts
Build and maintain effective long-term relationships with key members of the client team.
Be prepared to innovate and actively seek out-of-the-box solutions.
Will manage the processes independently and ensure business profitability.
Will drive business and interface with the clients.
Product goals achievement
Identify opportunities for growth of the product and participate in transitions.
Job Profile
Minimum 2 Years on Paper experience of DM Manager (Credit card Collection/Recovery
Process).
Minimum Education Graduate-in any stream.
Should have Hands-on experience in Team management and KPIs like AHT, Shrinkage, Attrition,
Occupancy, and Rostering.
Should have managed the Team and worked toward the bottom quartile.
Manage Attrition and plan career mapping for Agents.
Job Type: Full-time
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 2 years (Preferred
💡 Quick Summary
Seeking a career-building opportunity? The BPO Deputy Collections Manager position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.