Job Description
Sore Map limited, an Information Technology and Services company, is seeking a highly motivated individual for the position of BPO Fresher Tellcaller. The successful candidate will be responsible for handling customer inquiries, providing information about products and services, and resolving customer complaints. This is an entry-level position with ample opportunities for growth within the company.
Responsibilities
Responding promptly to customer inquiries through various channels including phone and email.
Providing accurate, valid, and complete information to customers.
Resolving customer complaints and inquiries in a timely manner.
Assisting customers with placing orders, tracking deliveries, and other related inquiries.
Communicating and coordinating with internal departments to ensure customer satisfaction.
Maintaining records of customer interactions, transactions, comments, and complaints.
Identifying and escalating priority issues to the appropriate departments.
Requirements
Bachelor's degree in a relevant field.
Excellent verbal and written communication skills.
Customer-oriented with the ability to resolve issues in a timely manner.
Ability to multitask, prioritize, and manage time effectively.
Attention to detail and accuracy.
Proficient in relevant computer applications and call center systems.
Willingness to work flexible hours, including weekends and public holidays if required.
Responsibilities
Responding promptly to customer inquiries through various channels including phone and email.
Providing accurate, valid, and complete information to customers.
Resolving customer complaints and inquiries in a timely manner.
Assisting customers with placing orders, tracking deliveries, and other related inquiries.
Communicating and coordinating with internal departments to ensure customer satisfaction.
Maintaining records of customer interactions, transactions, comments, and complaints.
Identifying and escalating priority issues to the appropriate departments.
Requirements
Bachelor's degree in a relevant field.
Excellent verbal and written communication skills.
Customer-oriented with the ability to resolve issues in a timely manner.
Ability to multitask, prioritize, and manage time effectively.
Attention to detail and accuracy.
Proficient in relevant computer applications and call center systems.
Willingness to work flexible hours, including weekends and public holidays if required.
💡 Quick Summary
Seeking a career-building opportunity? The BPO Fresher Tellcaller position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
