Job Description
"In these roles you will be responsible for:
Participates in application implementations and tests end user processes.
Assists with the creation of presentations and other materials for end user training.
Interacts with clients, both internal and external, to supply information.
Develops customized queries and reports utilizing basic table matrices.
Logs and tracks problems / work tickets with external product vendors or support organizations.
Provides end user support for a specific application and translates those needs for developing test plans while learning about the application and client.
Skills Required :
Knowledge of system development methodology, project management and system architecture.
Demonstrated analytical / problem solving skills.
Solid influencing and communication skills.
Ability to translate between non-technical business users and technical IT resources.
Strong client service attitude.
Organizational and time management skills.
Preferences:
Ability to communicate (oral/written) effectively to exchange information with our client.
Required schedule availability for this position is Monday-Friday (05:30pm to 03:30am IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement
Participates in application implementations and tests end user processes.
Assists with the creation of presentations and other materials for end user training.
Interacts with clients, both internal and external, to supply information.
Develops customized queries and reports utilizing basic table matrices.
Logs and tracks problems / work tickets with external product vendors or support organizations.
Provides end user support for a specific application and translates those needs for developing test plans while learning about the application and client.
Skills Required :
Knowledge of system development methodology, project management and system architecture.
Demonstrated analytical / problem solving skills.
Solid influencing and communication skills.
Ability to translate between non-technical business users and technical IT resources.
Strong client service attitude.
Organizational and time management skills.
Preferences:
Ability to communicate (oral/written) effectively to exchange information with our client.
Required schedule availability for this position is Monday-Friday (05:30pm to 03:30am IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement
💡 Quick Summary
Seeking a career-building opportunity? The BPO HC Insurance Operations Senior Assoc position is now open for candidates interested in the BPO Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
