BPO Hiring for Night Shift

Handle inbound and outbound customer interactions via calls, emails, or chat for US/UK clients.

• *

Resolve customer queries, complaints, or issues efficiently while maintaining a high level of professionalism.

• *

Follow communication scripts and guidelines while adapting responses to the situation.

• *

Ensure timely and accurate documentation of each customer interaction in CRM tools.

• *

Meet individual and team KPIs related to quality, productivity, and customer satisfaction.

• *