Job Description
Full Job Description
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for
• uniformity.
• Also, be well-read on company policies and the website for FAQs or policy-
• related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.
Call Centre Representative HIRING REQUIREMENTS
• Graduated high school, but a bachelor's degree in commerce or related fields are preferred.
• Prior experience with customer service/tele-sales and call centers
• in relevant job roles with at least 0-1 year experience.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving
• skills.
• Excellent communication and listening skills with good command
• of the English language
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for
• uniformity.
• Also, be well-read on company policies and the website for FAQs or policy-
• related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.
Call Centre Representative HIRING REQUIREMENTS
• Graduated high school, but a bachelor's degree in commerce or related fields are preferred.
• Prior experience with customer service/tele-sales and call centers
• in relevant job roles with at least 0-1 year experience.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving
• skills.
• Excellent communication and listening skills with good command
• of the English language
💡 Quick Summary
Seeking a career-building opportunity? The BPO Inbound Outbound Process voice process position is now open for candidates interested in the BPO Jobs sector. This role in Uttar Pradesh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
