bpo jobs day shift|Night shift | Kolkata

BPO Jobs Day Shift/Night Shift We are currently hiring for BPO jobs in both day shift and night shift positions across India. As a BPO executive, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. Job Responsibilities: • Answering customer calls and emails in a professional and timely manner • Providing accurate information and assistance to customers • Resolving customer complaints and issues effectively • Escalating complex cases to the appropriate department • Ensuring customer satisfaction and retention • Updating customer records and maintaining documentation • Adhering to company policies and procedures • Meeting performance targets and goals Requirements: • Excellent communication skills in English (both verbal and written) • Ability to handle customer inquiries and complaints with professionalism • Good problem-solving and decision-making skills • Ability to work in a fast-paced environment • Flexibility to work in day shift or night shift as per the job requirement • Prior experience in a BPO or customer service role is preferred • Basic computer knowledge and familiarity with CRM software • High school diploma or equivalent qualification Benefits: • Competitive salary package • Performance-based incentives • Health insurance coverage • Opportunities for career growth and development • Positive and inclusive work environment • Training and support from experienced professionals If you are looking for an exciting opportunity in the BPO industry, we invite you to join our team. Apply now for the day shift or night shift BPO jobs across India and take your career to new heights