Job Description
Urgent Vacancy BPO Jobs in Mumbai For Customer Service Executive
Job Description
BPO Jobs in Mumbai, BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more.
BPO operation particularly means giving the contract to a third party vendor to carry out the back-office tasks Usually, big organizations consider it as a money saving tactic by outsourcing their back office business to another company where they itself carry out the front office themselves.
A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction. BPO jobs are jobs in companies that provide outsourcing services to a business.
For example, suppose a company's sales department hires an IT firm to help their employees with potential computer issues. In that case, it is outsourcing the IT process to a third-party vendor.
Job Details
Hiring Organization
Vibrantzz Management Services
Post Name
Customer Service Executive
Qualification
Any Graduate
Industry
Private
Employment Type
Full Time
Work Hours
8 Hours
Salary
12000/- To 15000/- Per Month
Location
Mumbai, Maharashtra, India 400064
About Organization
We, at Vibrantzz Management Services, offer free placements from a wide range of jobs in the BPO sector across Mumbai, Navi Mumbai and Thane. We cater to the needs of our clients and provide them with the best applicants. The candidates who are willing to work at International & Domestic BPOs, come to us and we provide them with job options according to their requirements.
After gathering all the essential details about their qualifications and work experience, we polish their soft skills for various rounds of the interview. Once a candidate has been hired by a client of ours, we make sure we maintain a healthy rapport and be of any assistance to the best of our abilities.
Job Responsibilities For BPO jobs in Mumbai
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Job Requirements For BPO jobs in Mumbai
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.
Job Skills For BPO Jobs in Mumbai
Knowledge retention.
Attention to detail.
Organization.
Flexibility.
Friendly.
Calm under pressure.
Effective communication skills.
Speed.
Job Benifits For BPO Jobs in Mumbai
Decreased Costs.
Able to Concentrate on Core Competencies.
Improve Results in Non-Core Functions.
Increased Flexibility.
Expand Global Presence.
Improved Speed and Efficiency.
Security Issues.
Communication Issues.
More Category Wise Jobs :
Industry Wise
Country Wise
Others
Govt Jobs
India Jobs
10th Pass Jobs
Private Jobs
UAE Jobs
12th Pass Jobs
Bank Jobs
Kuwait Jobs
Work From Home Jobs
Teaching Jobs
Bahrain Jobs
Part Time Jobs
Software Jobs
Canada Jobs
Data Entry Jobs
Marketing Jobs
Saudi Jobs
Delivery Jobs
Safety Tips
onlinejobfromhome does not promise a job or an interview in exchange for money
Research the job and the company details on the internet before you apply for any job
Note: There are no shortcuts to success in a career you should struggle a lot to
Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.
Read the Safety Tips properly before applying for BPO Jobs in Mumbai.
Apply Now
Report this listing
Vibrantzz Management Services
More jobs at Vibrantzz Management Services
See web results for Vibrantzz Management Services
FeedbackLearn more
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Job Description
BPO Jobs in Mumbai, BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more.
BPO operation particularly means giving the contract to a third party vendor to carry out the back-office tasks Usually, big organizations consider it as a money saving tactic by outsourcing their back office business to another company where they itself carry out the front office themselves.
A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction. BPO jobs are jobs in companies that provide outsourcing services to a business.
For example, suppose a company's sales department hires an IT firm to help their employees with potential computer issues. In that case, it is outsourcing the IT process to a third-party vendor.
Job Details
Hiring Organization
Vibrantzz Management Services
Post Name
Customer Service Executive
Qualification
Any Graduate
Industry
Private
Employment Type
Full Time
Work Hours
8 Hours
Salary
12000/- To 15000/- Per Month
Location
Mumbai, Maharashtra, India 400064
About Organization
We, at Vibrantzz Management Services, offer free placements from a wide range of jobs in the BPO sector across Mumbai, Navi Mumbai and Thane. We cater to the needs of our clients and provide them with the best applicants. The candidates who are willing to work at International & Domestic BPOs, come to us and we provide them with job options according to their requirements.
After gathering all the essential details about their qualifications and work experience, we polish their soft skills for various rounds of the interview. Once a candidate has been hired by a client of ours, we make sure we maintain a healthy rapport and be of any assistance to the best of our abilities.
Job Responsibilities For BPO jobs in Mumbai
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Job Requirements For BPO jobs in Mumbai
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.
Job Skills For BPO Jobs in Mumbai
Knowledge retention.
Attention to detail.
Organization.
Flexibility.
Friendly.
Calm under pressure.
Effective communication skills.
Speed.
Job Benifits For BPO Jobs in Mumbai
Decreased Costs.
Able to Concentrate on Core Competencies.
Improve Results in Non-Core Functions.
Increased Flexibility.
Expand Global Presence.
Improved Speed and Efficiency.
Security Issues.
Communication Issues.
More Category Wise Jobs :
Industry Wise
Country Wise
Others
Govt Jobs
India Jobs
10th Pass Jobs
Private Jobs
UAE Jobs
12th Pass Jobs
Bank Jobs
Kuwait Jobs
Work From Home Jobs
Teaching Jobs
Bahrain Jobs
Part Time Jobs
Software Jobs
Canada Jobs
Data Entry Jobs
Marketing Jobs
Saudi Jobs
Delivery Jobs
Safety Tips
onlinejobfromhome does not promise a job or an interview in exchange for money
Research the job and the company details on the internet before you apply for any job
Note: There are no shortcuts to success in a career you should struggle a lot to
Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.
Read the Safety Tips properly before applying for BPO Jobs in Mumbai.
Apply Now
Report this listing
Vibrantzz Management Services
More jobs at Vibrantzz Management Services
See web results for Vibrantzz Management Services
FeedbackLearn more
Get email alerts for jobs
💡 Quick Summary
Seeking a career-building opportunity? The BPO Jobs in Mumbai Pune position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.