BPO Manager

Job Description Will be responsible to drive HR processes across the employee lifecycle (Beginning from onboarding till exit)- Manage the existing HR Processes. along with applying Company policies to support delivery and execute growth programs as directed.- Closely work on the technology related process Improvement- Will have Global & Location Cross Functional interactions with Entity HR Leads, Workplace & other Shared services.- Team Management who has driven change familiar with processes.- Will be responsible to improve & redesigned processes. Applied thoughts. Design Thinking Methodology used in the company. Thorough understanding about processes.- Support effective delivery and continuous improvement of HR services to the business through provision of high quality service compliance activities- Sustain the full service management services consisting of GU governance service definitions VoC service delivery satisfaction and other surveys local action planning and improvement program management from the surveys service metrics and dashboard reporting incident and problem management risk and BCP for end-to-end service delivery across all entities and SSC within the GU- Support Entity HR teams in service management expectation setting with the business via Service Management Reviews- Support CoEs or local SMEs and users in aligning local process and service roadmaps to global ones local service release controls and change management support to Global CoEs or local SME- Support technology user interface and requirements gathering prioritization of requests functional needs identification aligning technology roadmap to service roadmap UAT and local release management- Manage local technology budgets program and release support from a GU service delivery perspective for global technology releases- Accountable for audits on services and key initiatives and own Internal Controls and Risk Management and support for HR exposure on audits in other functions Key Skills Team Management Process Improvement Audit Risk Management HR Support BPO Operations Management Industry Call Centre / BPO / KPO / ITES / LPO Functional Area ITES / BPO / KPO / LPO / Customer Service Qualification Any Bachelor Degree About WHITE PEAK MANAGEMENT CONSULTANT Worked for the Recruitment Agency,Capable to handle a consultant firm for H.R servicesAbility to bring tieups from corporate companies ,To hand over the term and condition of the employer.To screen the candidates for the primary round for employment.To develop the potential of the company business on different domain and manpower