BPO Manager

BPO MANAGER PROFILE.

KEY PERFORMANCE AREAS: - KPI

Business Process Outsourcing (BPO) involves contracting of operations to a third party service provider and it is a BPO Manager’s job to oversee the operations of his division and to ensure that all the needs of the client are met, while taking care of the needs of their employees. They usually work with a team of managers, each assigned to specific division or department in the company.

ROLES & RESPONSIBILITIES :

• Depending on the type of BPO Managers, their job usually involves leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the company.

• BPO managers are also responsible for providing excellent customer service and determining the needs of the client.

• They also implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business development.

• BPO managers also balance the needs of key stakeholders; ensure the teams they are involved with are aware of the combined end goals; establish operations objectives and work plans; delegate assignments to subordinate managers when necessary; and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction.

• Must be Proficient in Hindi and English language

• work location -Pune Hadapsar

Education and Training Requirements

The minimum educational requirement to be a BPO Manager is a bachelor’s degree preferably in Business, Engineering, or any related field, but many employers prefer candidates with an MBA or any advanced degree. A minimum of at least 3 years plus of experience in a related field is also required. Candidates with five or more years of BPO management experience are often favored.

Knowledge and Skills Requirements

A BPO Manager must have strong oral and written communication skills and knowledge in computer software used for presentations such as MS Visio or MS PowerPoint. He/she should also possess strong problem-solving, troubleshooting skills and the ability to exercise sound judgment. BPO managers should know how to mentor staff and are extremely knowledgeable of process management, client management, and six sigma. They should be able to multi-task and decipher statistical reports; and have the patience to deal with issues involving both clients and the workforce.

Job Type: Full-time

Salary: ₹30,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred