Job Description
Job Responsibilities
• Deliver 100% to the client set contractual goals of service delivery and meet/exceed the financial and operational goals set by the organization
• Create and present business reviews to the Client and internal leadership on weekly / monthly basis, generating additional process insights, RCAs, and Action Plans to improve customer experience
• Responsible for profitability of the current program, organizing various processes related site calibrations to ensure stability and clarity on product among all sites
• Manage and control attrition within the required thresholds and lead by example in setting the right persona of a true people leader
• Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client
• Deliver 100% to the client set contractual goals of service delivery and meet/exceed the financial and operational goals set by the organization
• Create and present business reviews to the Client and internal leadership on weekly / monthly basis, generating additional process insights, RCAs, and Action Plans to improve customer experience
• Responsible for profitability of the current program, organizing various processes related site calibrations to ensure stability and clarity on product among all sites
• Manage and control attrition within the required thresholds and lead by example in setting the right persona of a true people leader
• Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client
💡 Quick Summary
Seeking a career-building opportunity? The BPO Manager - Travel Sector position is now open for candidates interested in the Telecaller Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
