Bpo Mis Executive

**Job description: -**

MIS Executive duties and responsibilities:

- Good understanding of MS Office and report automation.

- Should be from a BPO background

- Preparing daily Dashboard for Inbound & Outbound Process.

- Monthly & Weekly PPT

- Shift & Net login Hours Adherence report

- Daily break Adherence report

- Daily Sign-In/Sign-out report

- Agents' wise Disposition reports

- Daily, Weekly & Monthly Performance, Tenure-wise AHT Comparison)

- Shrinkage Report ( TL, AM, OM, Process - Daily, Weekly, Monthly Wise)

- Attrition Report. ( TL, AM, OM, Process - Daily, Weekly,Monthly Wise)

- Daily Dialer dump with a disposition for the operation team.

- Making daily Internal reports (Agents Targets Vs. Achievement,)(Login Hour Deficit, Inbound & Outbound Hourly Call Ratios, Agents)

Experience - 1 year to 2 year

Salary - 20k to 24k

Location - Mihan, Nagpur

Contact No.

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• *Salary**: ₹20,000.00 - ₹24,000.00 per month

Schedule:

- Day shift

- Morning shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

• *Experience**:

- total work: 1 year (preferred)

• *Language**:

- English (preferred)

• *Speak with the employer**