Bpo Non-voice (Chat) Support

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SVG Express Services Pvt.Ltd


Executive call center HIndi
SVG Express Services Pvt.Ltd • Jaipur, Rajasthan • via Glassdoor
8 days ago
₹9,439.08–₹15,000.00 a month
Full–time
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Job description
Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.

Identify the problem in depth and follow up to ensure that appropriate actions were taken We are currently looking for profile's of "Executive - Operations" for our Jaipur office. I’d like to tell you a little more about this position - entailed is the job description of the profile:

1. Support & provide customer service via chats/Calls

2. Handling customer queries.

3. Complete responsibility of managing and maintaining the Clients.

4. Meeting the expectations of the customers and other duties as assigned.

5. Build relationships with the given client accounts to get repeat business.

6. Should be able to answer servicing questions.

7. Provide prompt solutions for the queries and should execute them .

8. Be polite in calls and maintain the quality in every call they handle for the entire day.

9. Handling Operations part as wellon customers' requests.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.

Refer unresolved customer grievances or special requests to designated authority for further investigation.

Addition of new Clients and retention of existing clients.

Make reports on Excel, work on portals, Google sheets.

Take orders and make Invoice of finalized ones.

are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers

How will you make an impact in this role?

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

Build meaningful relationship through consultative questioning to ensure added value for the customer

Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs

Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

Meet and exceed quality goals, compliance regulations and productivity targets

Document necessary information

Re-prioritize to adapt to the ever-changing environment

Skills and Qualifications:

Undergraduate/Graduate/Postgraduate

Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements

Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.work from home,fresher,data entry,office assistant,freshers job vacancy,data entry work from home,accountant,part time,data entry operator,back office,bpo,call center fresher,work from home part time,call center work from home,call centre,software developer fresher,computer operator
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.

Strong written and verbal communication.

Analytical mind & attention to detail.

Knowledge of Amex card product would be preferred.

Demonstrated consultative experience, ability to influence, resourceful.bpo - fresher - data entry - part time - call center fresher - work from home part time - back office - computer operator - freshers job,back office,12 pass

Job Types: Full-time, Fresher

Pay: ₹9,439.06 - ₹15,000.00 per month

Language:
• Hindi (Preferred)

Work Location: In person
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Ambitious Global services


Bpo Non-voice (Chat) Support
Ambitious Global services • Jaipur, Rajasthan • via WhatJobs
6 days ago
Full–time
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Job description
**Are you passionate about providing exceptional customer service?**
We are on the lookout for **enthusiastic individuals** with excellent communication skills in **English** to join our dynamic team as **International Customer Support Executives**. If you're ready to make an impact and grow in a fast-paced, customer-centric environment, **this is your chance to shine**!
• *Roles Available**:

- **Voice Process** - Assist customers over phone calls for international queries.
• *Why You'll Love Working With Us**:

- **Attractive Salary**: Earn between **₹27,000 - ₹35,000** per month!
- **Relocation Benefits**: Get a **Relocation Bonus** and **Hotel Accommodation for 14 Days** when you move to Jaipur.
- **Work with Global Clients**: Interact with customers from around the world and expand your horizons.
- **Growth Opportunities**: We’re committed to helping you **learn, grow**, and **advance** in your career.
- **Inclusive Culture**: Join a diverse team where your ideas matter, and your efforts are recognized.
- **Dynamic Work Environment**: Work in a **fun, energetic**, and **collaborative team** that’s driven by success.
• *Key Responsibilities**:

- **Deliver Excellence**: Provide world-class customer support by offering timely, accurate, and friendly solutions.
- **Problem-Solving**: Handle issues effectively and efficiently, ensuring high levels of satisfaction.
- **Multitask Like a Pro**: Manage multiple customer queries while maintaining quality and professionalism.
• *Who Should Apply?**
- **Undergraduates & Graduates** - From any stream.
- **English Proficiency** - Excellent communication skills in English are essential (both verbal & written).
- **Ready to Relocate** - If you're willing to work from our Jaipur office, we’ve got you covered with relocation perks.
- **Flexible & Adaptable** - Able to work in a fast-paced, shifting environment (Rotational shifts including night shifts).
• *Why Jaipur?**

Jaipur isn’t just known for its rich history and culture, it’s also a **booming hub for career opportunities**! Here’s why you’ll love it:

- Affordable living with modern amenities
- Vibrant city with great food, entertainment, and lifestyle options
- Proximity to major cities for easy travel
• *Perks & Benefits**:

- Competitive salary package of **₹27,000 - ₹35,000** per month.
- **Relocation Bonus** to help you get settled in Jaipur.
- **14 Days Hotel Accommodation** to make your transition smooth and stress-free.
- Career growth opportunities within a **global organization**.
- A **friendly, supportive** work environment that encourages learning and development.
- Incentives for top performers and a chance to earn more based on performance.
• *Job Types**: Full-time, Permanent, Fresher

Pay: ₹27,000.00 - ₹35,000.00 per month
• *Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
• *Education**:

- Higher Secondary(12th Pass) (preferred)
• *Language**:

- English (required)

Work Location: In person

India
Rajasthan Show on map Get directions