Job Description
, we are looking for Manager - Operations Outbound Process, who will be primarily
Responsible for supervision and mid-level management of all calling activity at sales
Centre. Apart from being responsible for ensuring productivity metrics and quality, he/she is
Also responsible for the individual teams contribution towards achieving company goals and
objectives. The Team Leader is also responsible for handling escalations as well as handling calls to
meet the client and/or internal SLA/TAT of the programs.
Job Title: Manager Operations
Job Location: Rabale, Navi Mumbai
Language: English / Hindi / Any other along will be preferable
Shift Timings: 24x7 (6 Days working)
Week Off: Friday/Saturday/Sunday 100% Working, Week Off Rostered and Scheduled Between Mon
to Thu. National Holidays / Public Holidays Working.
Educational Qualification Graduates/Post Graduates - any bachelor’s degree is acceptable.
Role & responsibilities
Supervise assigned team members and ensure client deliverables are met within the established
timelines
Responsible for ensuring daily, weekly, monthly, and yearly productivity targets are achieved
Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates per
process requirements
Handle escalation calls on an as-needed basis and help associates to learn on-the-job
Remote monitor and side jack with associates to provide real-time coaching and mentoring
Conduct constant 1:1 meetings with associates to provide feedback and motivation
Conduct constant group review meetings to discuss team performance and areas of
opportunities and improvement
Preferred candidate profile
• Graduate/Post Graduate Degree or Equivalent Diploma
• At least 2 experience in any Call Centre as AM/Manager - Voice Process in Sales
• Familiarity with any Automatic Call Distribution software
• Knowledge on basic MS Excel & MS Office Tools
• Willingness to stay extra hours, work during weekends, and flexible to shifts
• Fluent communication skills in Tamil/Malayalam. Ability to speak in any additional language will
be an added advantage.
• Positive, self-motivated and team-oriented nature
CTC: Max 8LPA(depend upon current CTC)
Job Type: Full-time
Salary: ₹712,+06.58 - ₹1,07+,82+.84 per year
Benefits:
• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Rotational shift
Supplemental pay types:
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus
Ability to commute/relocate:
• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• Operations: 1 year (Preferred)
• total work: 1 year (Preferred
Responsible for supervision and mid-level management of all calling activity at sales
Centre. Apart from being responsible for ensuring productivity metrics and quality, he/she is
Also responsible for the individual teams contribution towards achieving company goals and
objectives. The Team Leader is also responsible for handling escalations as well as handling calls to
meet the client and/or internal SLA/TAT of the programs.
Job Title: Manager Operations
Job Location: Rabale, Navi Mumbai
Language: English / Hindi / Any other along will be preferable
Shift Timings: 24x7 (6 Days working)
Week Off: Friday/Saturday/Sunday 100% Working, Week Off Rostered and Scheduled Between Mon
to Thu. National Holidays / Public Holidays Working.
Educational Qualification Graduates/Post Graduates - any bachelor’s degree is acceptable.
Role & responsibilities
Supervise assigned team members and ensure client deliverables are met within the established
timelines
Responsible for ensuring daily, weekly, monthly, and yearly productivity targets are achieved
Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates per
process requirements
Handle escalation calls on an as-needed basis and help associates to learn on-the-job
Remote monitor and side jack with associates to provide real-time coaching and mentoring
Conduct constant 1:1 meetings with associates to provide feedback and motivation
Conduct constant group review meetings to discuss team performance and areas of
opportunities and improvement
Preferred candidate profile
• Graduate/Post Graduate Degree or Equivalent Diploma
• At least 2 experience in any Call Centre as AM/Manager - Voice Process in Sales
• Familiarity with any Automatic Call Distribution software
• Knowledge on basic MS Excel & MS Office Tools
• Willingness to stay extra hours, work during weekends, and flexible to shifts
• Fluent communication skills in Tamil/Malayalam. Ability to speak in any additional language will
be an added advantage.
• Positive, self-motivated and team-oriented nature
CTC: Max 8LPA(depend upon current CTC)
Job Type: Full-time
Salary: ₹712,+06.58 - ₹1,07+,82+.84 per year
Benefits:
• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Rotational shift
Supplemental pay types:
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus
Ability to commute/relocate:
• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• Operations: 1 year (Preferred)
• total work: 1 year (Preferred
💡 Quick Summary
Seeking a career-building opportunity? The BPO OPERATIONS MANAGER position is now open for candidates interested in the BPO Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.