Job Description
Description:
We are seeking an experienced and dynamic Operations Manager for an international BPO to lead our sales team. The ideal candidate will have a proven track record in managing sales teams, delivering sales targets on time, and implementing effective operational frameworks for success. This role requires strong leadership skills.
Roles and Responsibilities:
• Lead and manage a sales team of 25 members or more to achieve and exceed sales targets through chats, emails, and calls.
• Develop and implement sales strategies and frameworks to optimize team performance and ensure the timely delivery of sales goals.
• Monitor and analyze sales metrics to identify areas of improvement and drive continuous improvement initiatives.
• Ensure effective communication and collaboration within the team and with other departments to streamline the processes.
• Provide coaching, mentoring, and training to the sales team to enhance their skills and performance.
• Implement and maintain quality standards using Six Sigma methodologies to improve efficiency and effectiveness.
• Prepare and present regular sales reports and forecasts to senior management.
• Handle escalations and provide solutions to complex sales and operational issues.
• Maintain a high level of customer satisfaction by ensuring the sales team meets and exceeds customer expectations.
Qualification:
• Any Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Six Sigma or Lean certification will be an added advantage
• Proven experience in leading a sales team of at least 25 members.
• Strong knowledge of sales frameworks and strategies.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.
• Proficient in using CRM software and other sales-related tools.
Experience:
• Minimum of 8+ years of experience in International BPO/Call Center
• Two or more years of proven success in an operations management role
• Minimum 6+ years of international BPO experience in customer service with sales domain is a must
• Two or more years of proven success in an operations management role
Required skills:
• Strong time management, people management and decision-making skills
• Adaptability and accountability
• Organizational skills including the ability to multitask, set priorities, and follow up promptly
• Positive attitude and proactive approach
• Proven experience in quality management
• Excellent organizational and leadership skills
• Proficient in MS Office and other CRM and analytics tools
• In-depth understanding of quality control procedures and relevant legal standards
• Excellent math abilities and working knowledge of data analysis/statistical methods
• Certification of quality control is a strong advantage
• Sales performance analysis
• Customer relationship management
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
We are seeking an experienced and dynamic Operations Manager for an international BPO to lead our sales team. The ideal candidate will have a proven track record in managing sales teams, delivering sales targets on time, and implementing effective operational frameworks for success. This role requires strong leadership skills.
Roles and Responsibilities:
• Lead and manage a sales team of 25 members or more to achieve and exceed sales targets through chats, emails, and calls.
• Develop and implement sales strategies and frameworks to optimize team performance and ensure the timely delivery of sales goals.
• Monitor and analyze sales metrics to identify areas of improvement and drive continuous improvement initiatives.
• Ensure effective communication and collaboration within the team and with other departments to streamline the processes.
• Provide coaching, mentoring, and training to the sales team to enhance their skills and performance.
• Implement and maintain quality standards using Six Sigma methodologies to improve efficiency and effectiveness.
• Prepare and present regular sales reports and forecasts to senior management.
• Handle escalations and provide solutions to complex sales and operational issues.
• Maintain a high level of customer satisfaction by ensuring the sales team meets and exceeds customer expectations.
Qualification:
• Any Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Six Sigma or Lean certification will be an added advantage
• Proven experience in leading a sales team of at least 25 members.
• Strong knowledge of sales frameworks and strategies.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.
• Proficient in using CRM software and other sales-related tools.
Experience:
• Minimum of 8+ years of experience in International BPO/Call Center
• Two or more years of proven success in an operations management role
• Minimum 6+ years of international BPO experience in customer service with sales domain is a must
• Two or more years of proven success in an operations management role
Required skills:
• Strong time management, people management and decision-making skills
• Adaptability and accountability
• Organizational skills including the ability to multitask, set priorities, and follow up promptly
• Positive attitude and proactive approach
• Proven experience in quality management
• Excellent organizational and leadership skills
• Proficient in MS Office and other CRM and analytics tools
• In-depth understanding of quality control procedures and relevant legal standards
• Excellent math abilities and working knowledge of data analysis/statistical methods
• Certification of quality control is a strong advantage
• Sales performance analysis
• Customer relationship management
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
💡 Quick Summary
Seeking a career-building opportunity? The BPO Operations Manager position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.