Job Description
Roles & Responsibilities:
• Must have great understanding about BPO Matrix.
• Skills for planning, assigning and directing work.
• Meet or exceed KRA's of all team members - New training and ongoing training of team members
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.
• Must have great understanding about BPO Matrix.
• Skills for planning, assigning and directing work.
• Meet or exceed KRA's of all team members - New training and ongoing training of team members
• Responsible for revenue generation of assigned process and span
• Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
• Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
• Document and communicate system and business process gaps.
• Ensure process operates efficiently according to client and company measures.
• Be directly responsible towards fostering the development of your team by motivating.
• Strong Client Handling Skills.
💡 Quick Summary
Seeking a career-building opportunity? The BPO Ops. Manager position is now open for candidates interested in the BPO Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
