Job Description
Determines queue personnel needs during times of heavy call volume.
Provides schedules for contact centers to ensure maximum performance.
Forecasts daily contact and technician availability.
Monitors incoming queues and ensures technicians are available for support.
Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
Monitors queue to determine appropriate resource allocation to meet service level goals.
Analyzes and escalates issues that may impact the business’
Provides schedules for contact centers to ensure maximum performance.
Forecasts daily contact and technician availability.
Monitors incoming queues and ensures technicians are available for support.
Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
Monitors queue to determine appropriate resource allocation to meet service level goals.
Analyzes and escalates issues that may impact the business’
💡 Quick Summary
Seeking a career-building opportunity? The BPO Planning & Scheduling Senior Associate position is now open for candidates interested in the Data Entry Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
