BPO Process

Responsibilities Of Candidate Include • Calling and visiting customers • Collect payment • Demonstrates ownership to resolve challenging customer issues, escalating when necessary. • Call customers with overdue accounts. • understand and explain benefits of repayment and credit history of customer. • Correct customer misunderstanding on product policy and terms. • Set up payment plan and follow-up schedule. • Educate customer on consequences for late payment. • Escalate difficult or unusable...