Job Description
Roles of Analysts for Call Centers or Contact Center Quality Assurance_.
Quality analysts ensure that agents provide quality service in line with organisational objectives. Optimised quality assurance will increase agents' efficiency through behaviour modification, enhance the quality of service to customers and improve close rates._
• 1. Monitoring calls
• 2. Assess agent performance
• 3. Monitoring trends
• 4. Technological responsibilities
• 5. Competitor call centre analysis
• 6. Design evaluation programs
• Conclusion
Job Type: Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
++1 +32141+0+5
Quality analysts ensure that agents provide quality service in line with organisational objectives. Optimised quality assurance will increase agents' efficiency through behaviour modification, enhance the quality of service to customers and improve close rates._
• 1. Monitoring calls
• 2. Assess agent performance
• 3. Monitoring trends
• 4. Technological responsibilities
• 5. Competitor call centre analysis
• 6. Design evaluation programs
• Conclusion
Job Type: Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
++1 +32141+0+5
💡 Quick Summary
Seeking a career-building opportunity? The BPO QUALITY ANALYSIS position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
