Bpo Quality Analyst

Roles and Responsibilities

• Managing an average team size of 17 members.

• Need to be approachable and supportive towards the team.

• Achieve targets of sales and service.

• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.

• Prepare schedules for the teams and ensure