Job Description
Roles and Responsibilities
• Managing an average team size of 17 members.
• Need to be approachable and supportive towards the team.
• Achieve targets of sales and service.
• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
• Prepare schedules for the teams and ensure
• Managing an average team size of 17 members.
• Need to be approachable and supportive towards the team.
• Achieve targets of sales and service.
• To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
• Prepare schedules for the teams and ensure
💡 Quick Summary
Seeking a career-building opportunity? The Bpo Quality Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
