Responsibilities
• The primary task of a BPO executive is to call or handle calls from customers or clients and provide them with a solution to their queries regarding product requirements or issues.
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Imporve and adpt new skills and achieve monthly set targets.