Job Description
Apply on Adzuna
BPO Senior Manager
N
NTT DATA Business Solutions Private Limited
Gurugram, Haryana
Apply on Adzuna
18 hours ago
Full–time
Domain: Procurement
Years of Experience: 10+ Years
Grade: 10
Role and Responsibilities:
Supplier Management & Procurement
Lead a seasoned team of procurement experts and provide strategic direction in line with the business goals.
Oversee end to end procurement Lifecyle activities of a team from placing order till delivery and invoicing as per agreed payment terms with the clients.
Working with internal teams to develop and fine tune future purchasing plans and potential relationships with vendors
Oversee & Manage Catalog and Non-standard Catalog Models & pricing in the downstreams dependent systems for accuracy of billing the client.
Be the front runner to communicate directly with the client to answer questions and resolve concerns.
Monitor & track internal procurement leverage system/tools & dependent client systems are in sync and report any issues, perform root cause investigation and convert them into business use cases for platform enhancement.
Engagement with IT Developer on enhancement project on internal tools leverage for procurement activities from providing use case, UAT test to deployment and post deployment analysis.
Submit a change request with the Delivery team to contract any new/changes in the HW & Peripherals lease & resale pricing to the client.
Accounting & Pricing Mgmt :
Oversee & maintain DaaS pricing file on Lease and Resale Price as per OEMs contracted price send on Quarterly, Monthly depending on regional/country exceptions.
Monitor Pricing Deviations between the OEM cost, Internal mark-up and Client proposed pricing to maintain global currency hedging with different currencies and make decisions for any Change request.
Prepare & generate montlhy invoice to the account payable team for invoicing client on HW & Peripherals and review invoices for accuracy to bill as per agreed services.
Liased with Account Controller & treasury teams to review on implications with the global trends for currency hedge, GM% , LRF for pricing development on HW & Peripherals for the client.
Audit & direct team member on creating manual subscriptions & adjustment in the systems for activating Lease .
Asset management :
Perform Inventory planning & published forecasted numbers leveraging different systems.
Manage & Plan Refresh Project activity and align with regional SOM & IT leads to propose upcoming Refresh Campaign.
Manage Forecast & Demand for HW due for end of lease for the Client.
Communicate Clarios Legal team regarding PC Legal Holds on devices indentified for Refresh.
Provide report that will assist Client in forecasting, projection, order fulfillment reconciliation based upon financial projection cycle, including providing the level of granularity necessary to support financial charge back and budget allocations.
Metric & Reporting :
Provide order management reporting by status of Pending Order, on order, in transit, and in use.
Publish Monthly KPI, Refresh Response rate ,Metric reporting and create Adhoc reporting on a need-by-need basis requested by Clients, internal team and stakeholder.
Stakeholder Engagement :
Lead daily/weekly/ need basis inventory reviews with clients.
Lead daily/weekly calls with OEMs and 3rd party vendor (lessor).
Building and sustaining effective communications with all stakeholders towards the goal of maximizing the client experience.
Miscellaneous :
Being up to date with changing regulatory framework.
Interface with other departments to resolve issues related to supplies, reconciliation, etc
Develop and implement continuous process improvements and operational efficiencies.
Requirement :
Bachelor’s Degree (must), should hold 10+ years relevant procurement experience with Vendor management Operations esp. Indirect procurement in B2B
Experience with SAP Ariba Platform, Service Now and working in a managed services environment
Experience working with international clients, with excellent communication & analytical skills with emphasis on client management, including handling challenging situations and conflict resolutions.
Good knowledge with excel & PPT to generate different adhoc reporting required by stakeholders ( Internal & client).
Experience working with top PC manufacturers and/or suppliers (e.g. Dell, HP, Lenovo, global resellers/distributors) preferred
BPO Senior Manager
N
NTT DATA Business Solutions Private Limited
Gurugram, Haryana
Apply on Adzuna
18 hours ago
Full–time
Domain: Procurement
Years of Experience: 10+ Years
Grade: 10
Role and Responsibilities:
Supplier Management & Procurement
Lead a seasoned team of procurement experts and provide strategic direction in line with the business goals.
Oversee end to end procurement Lifecyle activities of a team from placing order till delivery and invoicing as per agreed payment terms with the clients.
Working with internal teams to develop and fine tune future purchasing plans and potential relationships with vendors
Oversee & Manage Catalog and Non-standard Catalog Models & pricing in the downstreams dependent systems for accuracy of billing the client.
Be the front runner to communicate directly with the client to answer questions and resolve concerns.
Monitor & track internal procurement leverage system/tools & dependent client systems are in sync and report any issues, perform root cause investigation and convert them into business use cases for platform enhancement.
Engagement with IT Developer on enhancement project on internal tools leverage for procurement activities from providing use case, UAT test to deployment and post deployment analysis.
Submit a change request with the Delivery team to contract any new/changes in the HW & Peripherals lease & resale pricing to the client.
Accounting & Pricing Mgmt :
Oversee & maintain DaaS pricing file on Lease and Resale Price as per OEMs contracted price send on Quarterly, Monthly depending on regional/country exceptions.
Monitor Pricing Deviations between the OEM cost, Internal mark-up and Client proposed pricing to maintain global currency hedging with different currencies and make decisions for any Change request.
Prepare & generate montlhy invoice to the account payable team for invoicing client on HW & Peripherals and review invoices for accuracy to bill as per agreed services.
Liased with Account Controller & treasury teams to review on implications with the global trends for currency hedge, GM% , LRF for pricing development on HW & Peripherals for the client.
Audit & direct team member on creating manual subscriptions & adjustment in the systems for activating Lease .
Asset management :
Perform Inventory planning & published forecasted numbers leveraging different systems.
Manage & Plan Refresh Project activity and align with regional SOM & IT leads to propose upcoming Refresh Campaign.
Manage Forecast & Demand for HW due for end of lease for the Client.
Communicate Clarios Legal team regarding PC Legal Holds on devices indentified for Refresh.
Provide report that will assist Client in forecasting, projection, order fulfillment reconciliation based upon financial projection cycle, including providing the level of granularity necessary to support financial charge back and budget allocations.
Metric & Reporting :
Provide order management reporting by status of Pending Order, on order, in transit, and in use.
Publish Monthly KPI, Refresh Response rate ,Metric reporting and create Adhoc reporting on a need-by-need basis requested by Clients, internal team and stakeholder.
Stakeholder Engagement :
Lead daily/weekly/ need basis inventory reviews with clients.
Lead daily/weekly calls with OEMs and 3rd party vendor (lessor).
Building and sustaining effective communications with all stakeholders towards the goal of maximizing the client experience.
Miscellaneous :
Being up to date with changing regulatory framework.
Interface with other departments to resolve issues related to supplies, reconciliation, etc
Develop and implement continuous process improvements and operational efficiencies.
Requirement :
Bachelor’s Degree (must), should hold 10+ years relevant procurement experience with Vendor management Operations esp. Indirect procurement in B2B
Experience with SAP Ariba Platform, Service Now and working in a managed services environment
Experience working with international clients, with excellent communication & analytical skills with emphasis on client management, including handling challenging situations and conflict resolutions.
Good knowledge with excel & PPT to generate different adhoc reporting required by stakeholders ( Internal & client).
Experience working with top PC manufacturers and/or suppliers (e.g. Dell, HP, Lenovo, global resellers/distributors) preferred
💡 Quick Summary
Seeking a career-building opportunity? The BPO Senior Manager position is now open for candidates interested in the BPO Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.