At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a "BPO Supervisor" to join our team in "Chennai".

Position's General Duties and Tasks

In this Role you will be Responsible For:
• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Helping the team understand performance targets and goals. Making sure employees that report to you meet performance expectations.
• Conducts training.
• Implements and enforces systems, policies, and procedures.
• Provides quality service by enforcing quality and customer service standards.
• Contributes to team effort by accomplishing related results as needed.
• Should have the capacity to take charge while still addressing the concerns and individuality of your team members.
• Coordinating job rotation and cross-training
• Sharing company updates and new objectives with team members.
• Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling
• The ability to productively handle grievances can be a real asset in this occupation.
• Providing reports and activity updates to management
• You should have the ability to discern what's most important and to allot your own time and your team's time accordingly.
• You should possess an ability to gauge different solutions to inevitable problems and select the one most likely to bring about the results you need.

Requirements for this role include:
• 6+ year relevant insurance experience in a customer service/leadership role required.
• Experience using Microsoft Office-based tools.
• Strong reporting skills, problem solving and research skills
• Possess excellent communication skills with strong reading comprehension and writing skills.
• Consistent work history required.
• Ability to keep a positive attitude in a fast-paced environment.
• Excellent interpersonal and customer service skills
• Sound Process knowledge in Life Insurance & Annuities
• Building positive relationship with all stakeholders
• Ready to relocate and flexible to work in night shift
• Should be confident, aggressive and result oriented

Preferences: -
• Relevant industry experience.
• Ability to communicate (oral/written) effectively to exchange information with our client.
• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

Job Segment:

Manager, Management