BPO Team Lead

JOB ALERT

The natives of Haldwani and nearby cities of Uttarakhand with expertise in IT and related fields flock to metros for jobs.

This is a good opportunity to come back to your state as TJC group (MNC) is opening its office in Haldwani.

Job Title: Team Lead

Work Experience: 7+years

Location: Haldwani/ Hybrid

Job Summary

TJC Group is recruiting Team Lead for SAP ILM Support Service which includes Identifying, developing, streamlining and/or improving Management metrics, business rules, processes, and procedures, provide trend analysis of issues and solutions to customers. It is more than just a management position as it demands understanding the responsibilities of its team members as well. This position will be facilitated and assisted by a highly experienced professional at the beginning.

Required Candidate profile

• Should have the ability to manage a team, with attention to detail, with a special focus on

- managing tasks such as deadlines are met (anticipation)

- Ability to review deliverables and help team improvement

• Should have great writing capability, and ability to write guidelines

• Should have the willingness to learn about TJC technical processes (data archiving) and products.

• Should have excellent interpersonal, verbal, and written communication skills

• Should demonstrate ability to work in challenging and changing work environments and apply methodologies to best fit solutions.

• Should have a work history of working with companies for an extended period.

• Should be good with MS office and eager to learn new software tools.

Key Role:

• Provide supervision and direction to the team and manage their day-to-day activities.

• Respond to customer requests to ensure timely resolution

• Maintain and ensure adherence to SOP guidelines by team members.

• Provide monthly feedback to team members on their performance.

• Provide guidance to the team members to effectively complete the assigned task.• Ensure complete adherence to TAT and SLAs as defined by the customer

• Ensures to maintain and meet the quality and quantity standards with timelines.

Key Responsibilities:

• Monthly, Quarterly, Annual reports for SAP system on SAP Archiving & ILM.

• Monthly KPI Dashboard for archiving.

• Weekly or Monthly SLA reports for discussions, the scope of improvements, tickets (incidents, change requests etc.)

• Annual data destruction report on ILM data destruction activities.

• Annual report on master data blocking & deletion

• Any Project plan (if applicable) for short projects related to improvements on archiving or ILM data destruction

• Functional & technical specification involving archiving or ILM for new developments.

• Test documentation (unit, integration etc.)

• SOW, proposal, presentations on various topics as required

About TJC Group

TJC Group supports organizations to overcome complex problems within SAP data volume management, Information Lifecycle Management (ILM), GDPR and SAP data extraction for tax, audit requirements. Our 500 clients span across a wide range of industries and sizes and are located globally, with over 23 years’ experience, now moving into the Cloud Platform technology. TJC Group has 5 offices worldwide and a wide network of resellers.

What’s in it for you?
• Opportunity to own your role. This role offers a genuine growth opportunity and the chance to bring fresh ideas to the table and make an impact in the company.
• Training and development: we'll invest in your professional development to help you learn and progress in your role with us.
• TJC is an international company with a local flavour; there is a truly unique work culture where your voice counts.
• Strong work ethics among management and employees.

Email your resume to hrindia@tjc-group.com or apply for the following open positions via LinkedIn

Digital Marketing Executive with excellent communication. https://www.linkedin.com/jobs/view/30+7340+32

SAP UI5 developer: https://www.linkedin.com/jobs/view/31025+1150/

Senior Node. Js developer:https://www.linkedin.com/jobs/view/https://www.linkedin.com/jobs/view/31014+3680

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