Job Description
• Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
• To provide leadership and support to the staff assigned in line with Policies.
• Contribute to the development of strategies for the implementation and improvement of the process.
• Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
• Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
• Performs quality checks on all work to assure the accuracy.
• Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
• Display effective and professional communication with internal and external customers.
• Always adhere to all HIPAA and confidentiality policies.
• Delegate tasks and set deadlines.
• Create an inspiring team environment with an open communication culture.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Suggest and organize team building activities.
• To provide leadership and support to the staff assigned in line with Policies.
• Contribute to the development of strategies for the implementation and improvement of the process.
• Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
• Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
• Performs quality checks on all work to assure the accuracy.
• Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
• Display effective and professional communication with internal and external customers.
• Always adhere to all HIPAA and confidentiality policies.
• Delegate tasks and set deadlines.
• Create an inspiring team environment with an open communication culture.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Suggest and organize team building activities.
💡 Quick Summary
Seeking a career-building opportunity? The BPO Team Lead position is now open for candidates interested in the BPO Jobs sector. This role in Shimla offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
