Job Description
BPO Team Lead BPO Management Roles and Responsibilities:
• Provide front-line supervision to an operational, production, sales, service or administrative team of two or more members
• Supervise team typically responsible for transactions or processes
• May assign work to direct reports
• Make hiring, termination, promotion, and disciplinary recommendations
• Lead a team in Insurance domain, ensuring the highest quality of service is provided to clients
• Monitor performance of the team and reports results and issues to higher-level leadership
• Assist team with escalated client or account issues
• Has input into hiring, staffing and maintaining a diverse and effective workforce
• May interact with clients and internal departments to resolve issues
• Work with the team to complete assignments using established guidelines, policies and procedures
• Demonstrate professional courtesy and represents the company in a positive manner in all areas of internal and external communications
• Ensure appropriate record keeping, reports, and related administrative functions are accurate and up-to-date
• Upon request, compile and analyse data to identify trends for root cause analysis
Preferences:
• 1-2 years of Team Leader experience in Insurance domain
• Good client service skills and leadership capabilities, Analytical / Problem Solving Skills
• Basic knowledge, understanding and application of project management principles and methodologies
Work Timings: Monday - Friday (Flexible in shift
• Provide front-line supervision to an operational, production, sales, service or administrative team of two or more members
• Supervise team typically responsible for transactions or processes
• May assign work to direct reports
• Make hiring, termination, promotion, and disciplinary recommendations
• Lead a team in Insurance domain, ensuring the highest quality of service is provided to clients
• Monitor performance of the team and reports results and issues to higher-level leadership
• Assist team with escalated client or account issues
• Has input into hiring, staffing and maintaining a diverse and effective workforce
• May interact with clients and internal departments to resolve issues
• Work with the team to complete assignments using established guidelines, policies and procedures
• Demonstrate professional courtesy and represents the company in a positive manner in all areas of internal and external communications
• Ensure appropriate record keeping, reports, and related administrative functions are accurate and up-to-date
• Upon request, compile and analyse data to identify trends for root cause analysis
Preferences:
• 1-2 years of Team Leader experience in Insurance domain
• Good client service skills and leadership capabilities, Analytical / Problem Solving Skills
• Basic knowledge, understanding and application of project management principles and methodologies
Work Timings: Monday - Friday (Flexible in shift
💡 Quick Summary
Seeking a career-building opportunity? The BPO Team Lead position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
