Job Description
Roles and Responsibilities
. Provides front-line supervision to an operational team of 25 or more employees
. Supervised team typically responsible for manging US healthcare Payer claims adjudication process
. May assign work to direct reports.
. Makes hiring, firing, promotion, and disciplinary recommendations.
. Leads a team ensuring the highest quality of service is provided to clients.
. Monitors performance of the team and reports results and issues to higher-level leadership.
. Assists team with escalated client or account issues.
. Has input into hiring, staffing and maintaining a diverse and effective workforce.
. May interact with clients and internal departments to resolve issues.
. Works with the team to complete assignments using established guidelines, policies and procedures.
. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
. Ensures appropriate record keeping, reports...
. Provides front-line supervision to an operational team of 25 or more employees
. Supervised team typically responsible for manging US healthcare Payer claims adjudication process
. May assign work to direct reports.
. Makes hiring, firing, promotion, and disciplinary recommendations.
. Leads a team ensuring the highest quality of service is provided to clients.
. Monitors performance of the team and reports results and issues to higher-level leadership.
. Assists team with escalated client or account issues.
. Has input into hiring, staffing and maintaining a diverse and effective workforce.
. May interact with clients and internal departments to resolve issues.
. Works with the team to complete assignments using established guidelines, policies and procedures.
. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
. Ensures appropriate record keeping, reports...
💡 Quick Summary
Seeking a career-building opportunity? The BPO Team Lead position is now open for candidates interested in the BPO Jobs sector. This role in Tamil Nadu offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
