Job Description
Job Description • To manage a Team of 25 Customer Care Executives • To monitor the Queue and ensure Service Level is maintained • Up to date knowledge on the assign project/product • Oversee day-to-day teams' operation and performance • Do regular performance evaluation • Monitor team performance and report on metrics • Listen to team member’s feedback and resolve any issues or conflicts • Arrange daily huddle meeting to delegate tasks and project deadlines • Manage daily attendance/shrinkage • Motivate team members Skills Required: • Excellent command on English and Hindi language both verbal and written • Decision Making • Able to work under pressure
💡 Quick Summary
Seeking a career-building opportunity? The BPO TEAM LEADER position is now open for candidates interested in the Domestic BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Domestic BPO Jobs is a plus.
