Job Description
Job Summary:
• Handle a team of 15-20 call center executives
• Daily/Weekly/Monthly reports to be prepared and maintained location wise for branch wise review
• Managing the performance of others
• Multitasking with ease to handle the needs of various reps at the same time
• Create an inspiring team environment with an open communication culture
• Set clear team goals, Motivate team members
• Oversee day-to-day operation
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Develop a strategy the team will use to reach its goal
• Supports team manager and performs management duties when manager is absent or out of office
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Day to day attendance updating, Taking care of daily shrinkage, leaves, and preparing weekly roster based on the call forecasting
• Daily call audit by team leaders to improve the quality of service as per designed parameters and share the feedback with agents
• Taking escalation calls and follow up for closure, Out call to be done to customer for close loop and share the tracker on daily basis
Salary upto - 30,000 per month
Handsome Perks and Incentives
Languages known -
Hindi, English
• Handle a team of 15-20 call center executives
• Daily/Weekly/Monthly reports to be prepared and maintained location wise for branch wise review
• Managing the performance of others
• Multitasking with ease to handle the needs of various reps at the same time
• Create an inspiring team environment with an open communication culture
• Set clear team goals, Motivate team members
• Oversee day-to-day operation
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Develop a strategy the team will use to reach its goal
• Supports team manager and performs management duties when manager is absent or out of office
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Day to day attendance updating, Taking care of daily shrinkage, leaves, and preparing weekly roster based on the call forecasting
• Daily call audit by team leaders to improve the quality of service as per designed parameters and share the feedback with agents
• Taking escalation calls and follow up for closure, Out call to be done to customer for close loop and share the tracker on daily basis
Salary upto - 30,000 per month
Handsome Perks and Incentives
Languages known -
Hindi, English
💡 Quick Summary
Seeking a career-building opportunity? The BPO Team Leader position is now open for candidates interested in the BPO Jobs sector. This role in Punjab offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
