Job Description
Job Description
• To manage a Team of 25 Customer Care Executives
• To monitor the Queue and ensure Service Level is maintained
• Up to date knowledge on the assign project/product
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Monitor team performance and report on metrics
• Listen to team member’s feedback and resolve any issues or conflicts
• Arrange daily huddle meeting to delegate tasks and project deadlines
• Manage daily attendance/shrinkage
• Motivate team members
Skills Required:
• Excellent command on English and Hindi language both verbal and written
• Decision Making
• Able to work under pressure
• To manage a Team of 25 Customer Care Executives
• To monitor the Queue and ensure Service Level is maintained
• Up to date knowledge on the assign project/product
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Monitor team performance and report on metrics
• Listen to team member’s feedback and resolve any issues or conflicts
• Arrange daily huddle meeting to delegate tasks and project deadlines
• Manage daily attendance/shrinkage
• Motivate team members
Skills Required:
• Excellent command on English and Hindi language both verbal and written
• Decision Making
• Able to work under pressure
💡 Quick Summary
Seeking a career-building opportunity? The BPO TEAM LEADER position is now open for candidates interested in the BPO Jobs sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
