Job Description
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services.
The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms.
Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.
Capgemini is driven by the conviction that the business value of technology comes from and through people.
Today, it is a multicultural company of 270,000 team members in almost 50 countries.
With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at People matter, results count Capgemini's robust Outsourcing offerings include\:
Applications Management, Infrastructure Management and Business Process Management.
We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth.
We generate quality and speed through our proven tools, methods and global centers.
These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.
The BPO Team Manager will manage the contracts effectively on a daily basis including operations, finance and leadership.
The BPO Team Manager provides the Client with high quality service and ensures that all Service Level Agreements and KPIs are kept according to schedule.
The BPO Team Manager promotes team work and provides employees with coaching and leader's support.
The BPO Team Manager will demonstrate full competency in area of expertise & be able to share this expertise with others, provide guidance and support.
The BPO Team Manager will complete tasks/role independently or with minimum supervision/guidance in a diverse environment.
The BPO Team Manager will also have a deep understanding of internal and external business issues and best practice in specific discipline and be able to apply it to the specific role to monitor and control costs in work horizon.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, ****** orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant\:
http\
• Experience with full project delivery life cycles
• Experience with delivering client value & service excellence
• Excellent written and verbal communication skills
• Excellent analytical & problem solving skills
• Experience interpreting client needs; assessing full requirements and identifying solutions to non standard task queries
• Successful teamwork experience with proven leadership/coaching of others
• Experience identifying key issues and patterns from partial/conflicting data and coming up with new less obvious solutions to problems
• Experience prioritizing and managing own time to meet agreed to targets; develop plans for specific work activities over the short term (including forecasting & resource requirement)
• Experience explaining difficult issues clearly and establishing consensus and agreement
• Experience creating information networks with key contacts in area of expertise
Capgemini is a global leader in consulting, digital transformation, technology and engineering services.
The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms.
Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.
Capgemini is driven by the conviction that the business value of technology comes from and through people.
Today, it is a multicultural company of 270,000 team members in almost 50 countries.
With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at People matter, results count Capgemini's robust Outsourcing offerings include\:
Applications Management, Infrastructure Management and Business Process Management.
We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth.
We generate quality and speed through our proven tools, methods and global centers.
These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.
The BPO Team Manager will manage the contracts effectively on a daily basis including operations, finance and leadership.
The BPO Team Manager provides the Client with high quality service and ensures that all Service Level Agreements and KPIs are kept according to schedule.
The BPO Team Manager promotes team work and provides employees with coaching and leader's support.
The BPO Team Manager will demonstrate full competency in area of expertise & be able to share this expertise with others, provide guidance and support.
The BPO Team Manager will complete tasks/role independently or with minimum supervision/guidance in a diverse environment.
The BPO Team Manager will also have a deep understanding of internal and external business issues and best practice in specific discipline and be able to apply it to the specific role to monitor and control costs in work horizon.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, ****** orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant\:
http\
• Experience with full project delivery life cycles
• Experience with delivering client value & service excellence
• Excellent written and verbal communication skills
• Excellent analytical & problem solving skills
• Experience interpreting client needs; assessing full requirements and identifying solutions to non standard task queries
• Successful teamwork experience with proven leadership/coaching of others
• Experience identifying key issues and patterns from partial/conflicting data and coming up with new less obvious solutions to problems
• Experience prioritizing and managing own time to meet agreed to targets; develop plans for specific work activities over the short term (including forecasting & resource requirement)
• Experience explaining difficult issues clearly and establishing consensus and agreement
• Experience creating information networks with key contacts in area of expertise
💡 Quick Summary
Seeking a career-building opportunity? The BPO Team Manager Testing position is now open for candidates interested in the BPO Jobs sector. This role in Akiachak offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
